How do we carry out an order?
- You choose the items that you like,and send us the order details via email.
- We quote you our best prices.
- We issue Proforma Invoice to you to confirm the order when both parties agree on the prices and terms.
- You transfer 30% deposit by T/T to our company accountor Paypal account.
- We start production immediately after we get the deposit.
- We take photos and e-mail to you for your confirmation when the orders get finished.
- You transfer the 70% balance payment after you confirm the products are ok.
- We ship the products right away after we receive the balance payment.
- After shipment, we send the required shipping documents for your customs clearance purpose.
- You pick up the cargo from the shipping company.
Can we order some samples before we place big order?
Yes,you can order samples to check first.We may consider charging sample fees or not according to actual condition.
Do you accept OEM and custom order ?
Of course,any kinds of OEM and custom orders are welcomed, just send us the drawing and details of your design.We will send you samples if we both agree on the details.
What is the MOQ (Minimum Order Quantity)?
It depends on the product,just feel free to contact us,we will try our best to meet your requirement.
Payment Terms ?
We accept the following payment terms:
- Paypal Payment
- T/T: Telegraphic Transfer(wire transfer), 30% deposit,balance before shipment.
- L/C At Sight: Letter of Credit. (For order over US$20,000)
Shipment : How we send you the goods ?
It depends on customers’ requirement and the quantity of the order. Usually we ship the products by International express(DHL,Fedex,EMS etc),by Air to Airport and By sea.
Lead Time:When we will ship out the order ?
We will arrange production once the payment is confirmed. For the production lead time,it depends on your ordering quantity.We ensure that we can ship your products on time as agreed.
Complaint?
If you have any complaint, just feel free to let us know,we will try our best to improve it.
Compensation of damaged or defect item ?
It may cause damage during shipment,we have tried our best to avoid this. If this happened, just feel free to let us know. Please send us photos of the damage item. If possible,please kindly send some pieces back for us to check.We’ll be responsible for the damage. We’ll send you the free replacement in next shipment or deduct it from next order amount.